Legal notice
This WEBSITE is owned by Ordo-Zelai Sagardotegia - Naiara Errandonea Garmendia with address in Txalaka bidea, 3; with ID number 72465720B.
Conditions of access to the site
Simply by accessing this site in whatever form, the user consents and agrees to these conditions, which establish the regime governing use of this site. The owner reserves the right to change them at any time, and those published on the site in its latest version will be those that govern and are applicable to each visit. If the user does not agree to all these conditions they are not authorized to access this website and the content and/or services hosted on it, and must leave the site immediately. These conditions also extend and are applicable to any messages and newsletters that might be sent by the site owner, and the user must therefore agree to these conditions to access and/or use them.
Object
This is the Sidrería Ordo-Zelai website. It offers different contents and services related to its activities.
Authorized use of the site and its contents
The USER may only access this website and the contents and services hosted on it if they are of legal age and have sufficient legal capacity to do so: if they are a minor they must have the prior consent of their legal representative or if not leave this website immediately. The USER is authorized to access the contents of the site as long as they make use of them in accordance with the law and with these conditions, in particular with the intellectual and industrial property rights granted by current legislation and which are listed in the relevant part of this text; their use for fraudulent, illicit purposes is explicitly prohibited, as it is for commercial purposes without the owner's explicit written permission. Sidrería Ordo-Zelai reserve the right to block access to the site or to the content offered on it at any time and without prior notice to any users who infringe these conditions.
Disclaimer
Sidrería Ordo-Zelai in no way guarantees the accuracy, completeness, legality, reliability, currency, veracity, exactness, functionality or availability of the contents and services it offers, declining all liability for them, as well as for any harm that might arise from incorrect use thereof. Consequently, the contents offered are merely for information purposes and represent no more. The above extends to the links, contents and opinions not belonging to the owner or not hosted on this website, liability for which in all cases pertains to the authors thereof and the owners of the sites in question.
Intellectual and industrial property
Sidrería Ordo-Zelai reserves the intellectual and industrial property rights pertaining to this site, and the Agency's explicit written authorization is required for any exercise and use thereof. This assertion of rights also extends to the any contents that might be included and distributed in whatever form through this website, as well as to the code, design and browsing structure of the site.
Privacy policy
Click on the following link to access the Privacy Policy.
Modification
Ordo-Zelai reserves the right to make whatever changes it sees fit to this website without prior notice; it may change, delete or add to both the contents and services provided through the site and the way in which they are presented or located on the site, as well as access there to.
Validity
In the event that any clause or part thereof in this notice should be declared null and void, this circumstance will not affect the validity of the rest.
Jurisdiction
This website is governed exclusively by the regulations applicable in Spain, and users of this site both in Spain and elsewhere are bound by the said regulations. Both sides waive their own jurisdictions and submit to the courts of Donostia-San Sebastián.
SALES POLICY
Who sells
This WEBSITE is the property of Ordo-Zelai Sagardotegia - Naiara Errandonea Garmendia; with the address in office in Txalaka bidea, 3; and the ID number 72465720B.
The commercial relationship between Ordo-Zelai Sagardotegia - Naiara Errandonea Garmendia and the client will only be governed by the general conditions indicated here, in their original version and at the time the order is placed.
Mail Customer Service of Ordo-Zelai Sagardotegia - Naiara Errandonea Garmendia: ordozelaisagardotegia@gmail.com.
From now on, Ordo-Zelai Sagardotegia - Naiara Errandonea Garmendia will be designated as Sidrería Ordo-Zelai.
Who can buy
The purchase through this website is reserved for users who are natural persons of legal age.
Sidrería Ordo-Zelai reserves the right not to attend to orders made by users that differ from the qualification of final consumer described above.
Products for sale
In www.ordozelaisagardotegia.com are for sale products and derivatives of the Basque cider sector and that are producers of natural cider with its corresponding RE.
The Sidrería Ordo-Zelai offer is divided into 3 sections: online cider store, meal reservations at the cider house and guided excursions.
Each product is accompanied by a detailed description of its main characteristics. Although Sidrería Ordo-Zelai takes the utmost care in reproducing its products, the images and colors of the products offered for sale may, however, not faithfully reflect reality, due to the specific characteristics of the Internet browser or screen used by the user.
Price of products on sale
The prices of the products on sale are determined in Euros and include the corresponding VAT.
1. Related to de cider store, to these prices it will be necessary to add, in its case the pertinent expenses of shipment, which will be communicated to the User before formalizing the order, and must be expressly accepted by the User when confirming the purchase.
Shipping costs will depend on the number of boxes purchased and the destination. These prices are indicated in the SHOP section of www.ordozelaisagardotegia.com. Shipping costs are free from the fifth box.
The prices can be updated at any time by Sidrería Ordo-Zelai, however, the prices applicable to each order will be those in force at the time the user confirms the purchase of the products being purchased.
2. In the case of meal reservations in the cider house, the user must pay an advance so that he can block a place. This advance will be deducted on the day of the reservation at the same cider house.
3. As far as excursions are concerned, the activity has its final price with VAT included and in direct sale with the payment of the all amount at the time of booking.
Formalization of the order of the products by the user
In order to conclude the purchase of the products, the user must follow the steps established in the purchase process; provide the data requested for this purpose; expressly accept these conditions of sale at the time of formalization of the same by confirming the order and proceed to full payment of the same at the time of confirmation.
Such data will be treated in accordance with the Privacy Policy expressed on this website.
The contract of sale will be understood to be formalized and perfected at the moment of the effective reception of the payment of the full price by Sidreria Ordo-Zelai.
Sidreria Ordo-Zelai may not process orders when they are incorrect, incomplete, or when the conformity of the payment has not been received within 48 hours following the placing of the order, in the event of unavailability of one or more products. The user will be informed by e-mail or telephone of the non processing of his order and the reasons for the non processing.
Once the order has been formalized and paid in full, the user will receive, within 24 hours, by e-mail a confirmation of the order detailing the order number, the products purchased and their prices, shipping costs, the method of payment chosen, the shipping address and other contractual data of the transaction.
The user can only cancel the order before the goods have left the Sidreria Ordo-Zelai warehouse.
Cancellations and changes in meal and excursion bookings
- Cancellations:
For bookings cancelled at least 24 hours (before12:00) in advance of the day booked, the amount of the deposit paid will be refunded. Any reservation cancelled within 23 hours before the reservation date won’t be able to refund any pre-paid fee.
- Changes:
Any necessary modifications may be made in meal and excursion bookings 24 hours in advance of the date booked, taking into account the availability of the cider house. In these cases:
- If there is an increase in the number of diners, the appropriate deposit must be paid. If the number of diners is reduced, the appropriate deposit will be refunded.
- If you wish to make any other changes in the last 24 hours before the day booked, you must contact Sidreria Ordo-Zelai on +34 943 49 16 86 or at www.ordozelaisagardotegia.com.
Payment methods
Sidreria Ordo-Zelai accepts the following means of payment
In Spain:
- Credit card VISA, MASTERCARD
- Bank transfer
Delivery of ordered products
Deliveries to the customer's home
The delivery time in Spain is 1 - 3 working days from the date of the order, except during promotional and holiday periods (long weekends, public holidays, Easter and Christmas) when this time could increase to a maximum of 10 working days due to the volume of orders and transport.
Sidreria Ordo-Zelai will deliver the products to the address that the user indicates in the order form, and that in any case must be within the territory indicated in clause 2 of the present sales conditions.
The delivery will be understood to have taken place from the moment in which the transport company makes the product available to the user.
If the package could not be delivered due to causes attributable to the user within the period of 10 working days following the departure of the package, it will be returned to Sidreria Ordo-Zelai at the user's expense for the cost of shipping and returning the goods to their origin, as well as any associated handling costs.
Package pick-up point
- Bureau: Sagardoa Route.
- Adresse: Nabarra oñatz 7 bajo. 20115 Astigarraga.
- Horaires: Du lundi au vendredi de 9h00 à 15h00.
- Veuillez fournir une preuve d'achat.
Right of withdrawal
The user may withdraw from the sales contract without any penalty and without indicating the reasons within a period of 7 calendar days from the date of receipt of the products purchased, informing Sidreria Ordo-Zelai of their decision to exercise their right of withdrawal by sending an email: www.ordozelaisagardotegia.com.
The return costs are to be paid by the user, except in the case of defective or incorrect products, in which case they will be paid by Sidreria Ordo-Zelai.
In order for the product on which the right of withdrawal is exercised to be accepted, it must be correctly protected, in its original packaging, in perfect condition for subsequent sale and retaining its labeling, and a copy of the delivery note must be included inside the package, where the returned products are marked.
The refund of the price of any payment received from the user for the returned product, including delivery costs will be made, without undue delay, by the same means of payment used in the payment of the product and within a maximum period of 14 calendar days from the time that Sidreria Ordo-Zelai has been informed of the user's decision to withdraw.
Sidreria Ordo-Zelai may withhold the refund until it has received the products or until the user has presented proof of the return of the goods, depending on which condition is met first, provided that Sidreria Ordo-Zelai has not offered to collect the products.
If the return cannot be accepted due to its lack of conformity with the conditions indicated above, the user will not be entitled to receive a refund of the amounts corresponding to the returned products, but will be entitled to have the non-conforming products returned to him/her at his/her own expense.
All returns must be sent to the following address: Nabarra Oñatz 7 bajo. 20115 Astigarraga.
Product guarantee
Sidreria Ordo-Zelai guarantees the products acquired on its web site for a period of 18 months from the date of delivery.
The guarantee does not include deficiencies caused by negligence, blows, use or undue manipulation.
To make use of the guarantee, the client must contact the Sidreria Ordo-Zelai Customer Service directly, namely: +34 943 49 16 86.
Applicable law and dispute resolution
The General Conditions of Sale set out here are subject to Spanish legislation.
In case of dispute over the interpretation, execution or validity of these general conditions of sale, the courts of the consumer's place of residence shall have jurisdiction.